Frequently Asked Questions
Everything you need to know about our premium stone and tiles.
Do you offer samples before I place a full order?
Yes, we highly recommend ordering samples to see the texture and color in your own space. You can order up to three free 10x10cm samples directly from our product pages.
How long does delivery typically take?
For in-stock items, our standard delivery time is 3-5 working days. Once your order is dispatched, our specialist kerbside delivery partner will contact you to coordinate a specific arrival window.
Do I need to seal my natural stone tiles?
Most natural stone and some porcelain tiles require sealing to protect against staining and moisture. We provide specific sealing instructions and recommended products for every range we sell.
What is your return policy for over-ordered tiles?
We accept returns on full, unopened boxes of tiles within 30 days of delivery. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs.
Are your tiles suitable for underfloor heating?
Yes, the majority of our natural stone and porcelain collections are excellent thermal conductors and are fully compatible with both electric and water-based underfloor heating systems.
How do I calculate how many tiles I need for my project?
We recommend measuring your total square meterage and adding a 10% 'wastage' allowance to cover cuts, breaks, and future repairs. Our team is available via chat if you need help with the math.